Technical support and services
  Bernard done to customer success, which includes not only provide customers with quality products, but also to provide the best advice from start to finish, professional training and services, and fast technical support.
As one of the professional automation technology company, Bernard not only provide first-class products and automated complete solution for all users, but also provide first-class technical support and service.

Technical Training
Bernard comprehensive training to customers, in order to maximize the function of the Ai Bode products. Bernard training curriculum to meet the customer engineers, operators and a variety of plant maintenance personnel training needs.

· On-site commissioning
Bernard engineers at the customer site to provide customers with system installation instructions, debugging, software loading, and through close cooperation with customers, construction and design units, timely processing of the scene, not only to ensure the timely operation of the system. but also to promote long-term safe operation of the system.

• System upgrades and the provision of spare parts
Bernard can provide upgrade services for customers at any time, the reserves of spare parts, transmission and parts management experience, thus ensuring the products we offer safe and reliable operation.

· After-sales service
Bernard with after-sales service professional management staff and the hotline, the timely processing of customer reflected the response to customer service requests within four hours, under normal circumstances, rushed to the scene within 48 hours, under special circumstances in a shorter time within the time or according to customer requirements to provide customers with timely service. And to build customer profiles for each customer to regularly visit customers, widely listened to customer suggestions and comments; for the customer's needs and circumstances, to make appropriate system solutions for customer choice and reference.